caring for your ceramics
Gentle, nonabrasive hand washing is recommended for all ceramic ware; microwave use is not recommended. Gilded pieces contain real, 22k gold luster and abrasive hand washing or washing in a dishwasher will wear away the gold. Gilded pieces should only be hand washed with care, and never placed in the microwave.
All ceramics from Arrow + Sage are handmade. No two pieces are ever exactly alike, and slight variations and imperfections in shape, size, and glaze color or coverage are to be expected. These are not considered flaws; but rather, they are coveted, organic notes, true to all handmade work.
Please allow 3-5 business days for processing and packaging of your order. Once shipped, you'll receive a notification via email with tracking info, and you should have your ceramics in hand very soon, based on the shipping preference you choose.
All sales are considered final, but if you are unhappy with the items received please contact me and I'll do my best to accommodate you. Ceramics from Arrow + Sage are properly packaged to avoid damage during shipping. However, if your order arrives damaged by shipping, please contact me and rest assured that you'll receive a refund, or, a new piece of pottery as soon as I can finish a new one for you!
I ship worldwide! For now, I use a flat rate based pricing for international orders based on weight. Customers are responsible for duty and any fees at the border.